FAQ

When Will My Order Ship?
Orders are usually processed and shipped within 1–2 working days of purchase. Estimated delivery time is 2–4 working days after shipment.

How Do I Track My Package?
We’ll email you a tracking number once your order ships. Visit the carrier’s website and enter the number to view real-time status.

Why Can’t I Track My Order on the Website?
Tracking information may take 2–5 days to appear after the carrier updates it. If you don’t see anything yet, please check again in 1–2 days.

Why Is My Shipment Status Not Updating?
Delays can happen due to weather, customs, or carrier backlogs. We appreciate your patience.

What Payment Methods Do You Accept?
We accept PayPal, Credit Card (Visa, MasterCard, Discover, American Express), and Debit Card.

What Is Your Return Policy?
We do not accept returns for change of mind or buyer’s remorse. Returns are only accepted for damaged, defective, incorrect, or misdescribed items, and you must contact us within 30 days of receiving your order. After we review your case, we’ll provide further instructions. Please do not return anything without our prior approval.
Return shipping costs are your responsibility, and original shipping fees are non-refundable.
Cosmetics, lingerie, underwear, and shapewear are final sale for hygiene reasons.

Is Shipping Free?
Yes – free shipping is available for eligible orders, as shown at checkout under available delivery options.

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Note for this store version: This FAQ is intentionally short and practical. For full details, please refer to the policy pages linked at the bottom of goodmcoueles.shop.