Refund policy

Refund & Return Policy

1. Return Window
You have 30 days from the date of receiving your item to notify us of a return request. Requests made after this period will not be accepted.

2. Return Eligibility
We accept returns only for items that are:

· Damaged upon arrival
· Defective or malfunctioning
· Incorrect item received
· Misdescribed or not as advertised

We do not accept returns for change of mind, buyer’s remorse, or any other reason not covered above. To be eligible, the item must be in the same condition as received (with original packaging, tags, and seals intact, where applicable) and you must contact us before sending anything back.

Non-returnable items (unless defective or incorrect): For hygiene and safety reasons, we cannot accept returns on underwear, swimwear, bodysuits, socks, cosmetics, personal care items, or items purchased under final sale/clearance promotions, except when the item is confirmed to be defective or not as described.

3. Return Shipping & Fees

· If your return is approved due to our error (defective, damaged, incorrect, or misdescribed), we will arrange a free courier pickup from your location at no cost to you.
· Original shipping charges paid at the time of purchase are non-refundable, unless the return is a result of our error.

4. How to Initiate a Return

1. Contact our Customer Support team via Email at pascalbriggs1787@outlook.com or Telephone at 3853682628.
2. Provide your Order Number, the item(s) you wish to return, and the reason (with photo/video evidence if applicable).
3. Important: Do not ship any item back without our prior approval. Our team will review your request within 1 to 3 business days and provide further instructions. Unauthorized returns may be rejected.

5. Refund Processing & Timelines

· Once your return is received at our warehouse and inspected, we will notify you of the approval or rejection.
· Approved refunds will be credited back to your original payment method (Credit/Debit Card).
· It typically takes 7 to 14 business days for the refund to reflect in your account, depending on your bank/card issuer.

6. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order separately.

7. Contact Us
For any questions regarding returns or refunds, please reach out:

· Email: pascalbriggs1787@outlook.com
· Telephone: 3853682628